Creavi Help Center
Frequently asked questions
Find quick answers about displaying your booking calendar, creating services, working with multiple employees, calendar synchronization, reminders, and availability.
Getting started
Edit the page where you want the calendar, add a Shortcode block or widget, and paste . Replace 123 with your service ID, then publish or update the page.
Add a Shortcode block or widget and paste . Replace 123 with the correct service ID. Clicking the button opens that service’s booking flow in a popup.
Go to Creavi → Services. The service list includes a Shortcode column. You can also edit a saved service and copy its generated shortcode from the shortcode box.
Publishing activates the service for booking but does not create a standalone public page. Create or edit a normal WordPress page and add the service with a Creavi block or shortcode.
Yes. Use the included Creavi Gutenberg blocks, or paste a Creavi shortcode into Elementor’s Shortcode widget or the equivalent shortcode element in another page builder.
Yes. Add multiple inline calendars, popup buttons, or booking blocks to one page. Each widget can use a different service ID.
Creavi does not impose a service limit. Create as many services as your business needs, each with independent availability, forms, notifications, meeting settings, and calendar connections.
Confirm that the service and page are published, the shortcode contains the correct service ID, and availability is configured. Then clear your WordPress, hosting, CDN, and browser caches.
You can configure a service with a 20, 30, or 60-minute appointment duration. Available start times are recalculated from the selected duration, availability, bookings, and optional buffer.
Yes. Both the inline calendar and popup booking flow are responsive and designed to work on phones, tablets, and desktop browsers.
Services and team
Yes. Creavi does not currently manage employees as separate accounts, so create a separate service for each employee or each employee-and-service combination.
Yes. Enter the responsible employee’s address in the service’s Admin Notification Email field. That address receives notifications, reminders, and calendar invitations for the service.
Yes. Calendar connections are configured per service, so services for different employees can connect to different Google or Outlook accounts and block each employee’s busy times.
Create a service for each employee and display it with an individual shortcode, booking button, Service Hero, or Booking Profile block. Several employee options can appear on the same page.
Yes. Every service has its own available days, time slots, appointment duration, minimum notice, buffer, booking fields, meeting settings, email templates, and reminders.
Services can offer in-person appointments, phone calls, custom online meeting links, or secure video meetings generated by Creavi.
Scheduling and integrations
Set an optional 5–60 minute buffer per service. Creavi applies it after appointments when checking local bookings and connected Google or Outlook events.
Yes. Customer and admin templates are configured per service and support placeholders such as {name}, {service}, 30 July 2026, {time}, {location}, and meeting or calendar links.
Reminders depend on WordPress Cron and WordPress email delivery. Check reminder settings, recipient addresses, spam folders, and SMTP. For reliable timing, configure your server to call wp-cron.php regularly.
Yes. Creavi can create events for new bookings and remove busy Google or Outlook times from the service’s available frontend time slots.
Creavi checks local bookings and, when enabled, busy Google and Outlook events. It also performs a final conflict check when the customer submits the booking.
Choose localized mode to display times in the visitor’s time zone, or locked mode to keep the business time zone for everyone. The selected time zone is shown in the booking flow.